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HOME » Delivery & Returns

Delivery & Returns

Delivery & Returns

Orders of RubyDooGifts will be processed within 48 hours excluding weekends and public holidays.

We use Royal Mail First Class Post for UK deliveries and they aim to deliver the next working day. We use Royal Mail Airmail for delivery abroad and they aim to deliver to European destinations within three working days and worldwide within five.

Every effort is made to ensure that our product arrives with you in good condition and on time. However, we cannot be held responsible for items that are lost, delayed or damaged as they pass through the postal system. We cannot be held responsible for any failure or delay in delivery due to circumstances beyond our control including failure of suppliers or partners.

Refunds & Returns

We are confident that you won’t be disappointed with our products, but if for any reason you are not completely satisfied with your purchase, we offer a simple money back guarantee. Please contact us at customerservice@RubyDooGifts.co.uk to advise us that you wish to return the goods.


Any complaint will be dealt with immediately upon receipt. We will endeavour to resolve complaints within 1 working day.


Any contract between us will be deemed to be concluded in England, and will be governed by English Law and will be subject to the exclusive jurisdiction of the English Courts.


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